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Ashlar Home > Patches > Store Policy

Store Policy


Returns

Some items may have an item specific return policy specified on the item details page. For all other items, the policy is as follows: Non-Customized items may be returned at your expense for exchange or refund. Customizable items may not be returned. Antiques (items over 100 years old) may not be returned. Items made of Platinum over $100 may not be returned.

Please send returns to the address below:
The Ashlar Company
970 W Valley Pkwy #709
Escondido, CA 92025

You are responsible for your return until it is received by our staff. We are not responsible for lost or damaged packages. Please ship your item back via insured, trackable delivery.

Cancellations

For non-gold, non-platinum, non-sterling silver and non-special-order items they may be cancelled any time up until they are shipped. For gold, platinum, sterling silver and special order items they may only be cancelled within the first 14 calendar days of placing the order OR if the maximum stated time for delivery has been exceeded.

Refunds

Some items may have an item specific refund policy specified on the item details page. For all other items, the policy is as follows: Non-Customized, Non-Precious Metal items may be returned for a refund of that items purchase price. Non-Customized precious metal items may be returned for a refund of the items purchase price minus a 20% restocking fee. Customized items may not be returned. Antiques (items over 100 years old) may not be returned. Items made of Platinum over $100 may not be returned.

Exchanges

Some items may have an item specific exchange policy specified on the item details page. For all other items, the policy is as follows: Non-Customized items may be exchanged for another item, a balance may be due for any price difference or additional shipping costs. Customizable items may not be exchanged.

Questions

Call us at 800-357-6502 or email us at Support@TheAshlarCompany.com

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© 2017 The Ashlar Company “Hello!

I wanted to take a moment to thank you both for the rapid shipping and delivery of my order, but also for the high quality product.... then symbols pen I purchased for my boss was exquisite and the craftsmanship was very impressive.

When I presented the pen to my boss this morning - his eyes lit up like a little boy, and no sooner than he was able to say thank you to me, he was dashing around the office showing the pen off to his lodge brothers who also work at our company.

Thank you again for the wonderful product and quick shipping! ” Mrs Katrina, Dallas, PA